Returns & Exchanges

At Freegobikes Official Store, we stand behind the quality of our e-bikes and gear. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery in their original packaging.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the bike or accessories in the original shipping crate or box, ensuring all manuals, chargers, and tools are included.

3

Ship the Item

Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location or schedule a pickup.

4

Inspection and Refund

Once our technicians verify the condition of the returned goods, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing